Frequently Asked Questions for MP Computer Services
Have questions for our local technical experts? Check out the questions we are asked most frequently. And as always, don’t hesitate to reach out to our helpful IT team for any other questions you may have. We are here to help you!
What is online remote computer support?
The benefits of online computer support include:
- Fast: Receive help instantly without having to wait for a tech to arrive at your location.
- Convenient: No need to take a bulky computer to a shop or wait for an expensive in-home visit.
- Affordable: Our costs are much lower than sending a tech to you. This lets us charge much more affordable prices for the same high-quality service you’d receive from an onsite technician.
Is it safe and secure?
Also, you are in complete control of the remote session and can take control of the mouse anytime. You can also end the session immediately and we cannot have access to your computer unless you allow us to.
Who is doing the work?
Can a technician access my computer after the work is done or without my permission?
Do you charge a fee to tell me what is wrong with my computer or IT equipment?
How do I remove a virus?
Will Microsoft call my house wanting to access my computer?
Need help with your computer? Let's chat.
Printer problem: Andrew is a very professional tech who knows how to not only assess the problem, but communicate the reason for it and the solution to fix it. These people are honest and don’t hesitate to be up front with what is reasonable and what is not. I will definitely use them again.